Support Policy
Last Updated: May 2026
Zendip IT Solution provides professional technical support to ensure smooth operation of delivered projects and services.
1. Support Coverage
Support may include:
Bug fixing
Technical guidance
Minor issue resolution
Basic maintenance support
2. Free Support Duration
Free support duration depends on the selected package or project agreement.
After the support period expires:
Paid maintenance/support plans may apply
3. What Is Not Included
Free support does NOT include:
Major feature development
Full redesign requests
Third-party software issues
Client-caused damages
Server management unless agreed
4. Support Availability
Support hours:
🕘 Saturday – Thursday
10:00 AM – 8:00 PM (Bangladesh Time)
Emergency support availability may vary.
Payment Policy
Last Updated: May 2026
This Payment Policy explains the payment structure and conditions for all services provided by Zendip IT Solution.
1. Advance Payment
Projects require advance payment before work begins.
Depending on the project:
50%–80% advance may be required
Full payment may be required for smaller projects
2. Final Payment
Final files, credentials, source code, deployment, or ownership transfer will only be provided after complete payment clearance.
3. Payment Methods
We may accept:
Bank Transfer
Mobile Banking
Online Payment Gateways
International Transfers
4. Late Payments
Delayed payments may result in:
Project suspension
Delivery delays
Service interruption
Zendip IT Solution reserves the right to stop work until dues are cleared.