Service Level Agreement (SLA)
Last Updated: May 2026
This SLA outlines the expected service standards provided by Zendip IT Solution.
1. Response Time
We aim to respond to:
General inquiries within 24 hours
Technical issues as quickly as possible
Emergency cases based on severity
2. Service Availability
We strive to maintain reliable service availability, but uptime may depend on:
Hosting providers
Third-party services
Maintenance schedules
External technical issues
3. Maintenance
Scheduled maintenance may occasionally cause temporary interruptions.
Clients will be notified whenever possible.